How long will it take to receive my order?

Typically, it takes 2-3 weeks to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Where are you located?

We are located at, 1650 Market St Philadelphia, PA 19103United States

How can I contact you?

Phone number: 215-930-1117Email: jordan@jbgrillz.com

What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Can I exchange an item?

You can’t exchange an item once we begin making your Grill. See our policy page for further details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at jmb03070326@gmail.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Affirm, Afterpay, Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

No we do not accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: jmb03070326@gmail.comPhone: 2159301117Address: 1650 Market St, Philadelphia, 19103, United StatesOr chat with us right here.